Shipping Policy

At The Snoozie we want every order to be straightforward from the moment you place it to the moment it turns up. Here is exactly what to expect.

Processing time

All orders are processed within 1 to 2 business days. You will receive an order confirmation email straight away, and a second email with your tracking number once your order has shipped.

Orders placed on a weekend or a federal holiday are processed on the next business day.

Shipping time

Once your order has shipped, please allow 5 to 7 business days for delivery within the United States. Alaska, Hawaii and rural areas can take a few days longer.

All shipping times are estimates. Specific delivery dates are not guaranteed.

Tracking your order

When your order is dispatched you will receive an email with your tracking number. Please allow 1 to 2 business days for tracking to start updating, as it will not show movement until the carrier scans the parcel into their network.

If you have not received a tracking number, or your tracking is not working, email hello@trythesnoozie.com and we will sort it out.

Delays

Occasionally delivery takes longer than the times above. Most delays come down to carrier volume, weather, or a processing issue at a sorting facility, and they are outside our control.

If your parcel is taking longer than expected, email us. We will chase it with the carrier ourselves rather than sending you to do it.

Pre-orders and back-orders

If your order includes a pre-ordered or back-ordered item, we will ship whatever is available immediately and send the rest as soon as it arrives. If you ordered more than one thing and only part of it turns up, the remainder is on its way and you do not need to do anything.

Incorrect addresses

Please check your shipping address before you complete your order. Once an order is processed there is only a short window in which we can change it.

If you think you have entered the wrong address, email hello@trythesnoozie.com immediately with your order number and the correct address. If we can catch it before dispatch we will fix it at no cost to you.

Returns

You do not pay to return anything.

The Snoozie comes with a 60 night trial. If it is not right for you, email hello@trythesnoozie.com with your order number and we will refund you in full, and cover the return shipping.

Give her a few trips to settle on it. If she never does, or it does not fit your car, that is reason enough. You do not need to explain why.

Full details are on our Refunds and Returns page.

Lost, stolen, or damaged parcels

If your tracking says delivered and the parcel is not there, or if it arrives damaged, contact us at hello@trythesnoozie.com and we will resolve it with you.

We are responsible for your order until it reaches you. We will either replace it or refund you. We will deal with the carrier ourselves.

For parcels marked delivered, it helps if you check with anyone else at the address and with immediate neighbors first, as carriers sometimes leave parcels in a safe place or with a neighbour without noting it. If it still has not turned up, tell us and we will take it from there.

Questions

If you need anything else, email hello@trythesnoozie.com and we will get back to you within one business day.